Frequently Asked Questions

Below are the most common questions we get asked, and although every situation is different we are happy to help answer any questions. Just give us a call at (904) 525-8600.

Simply click on the question below to find the answer to your question.

What types of services do you offer?

East Coast Transportation offers a full array of limousine services and chauffeured transportation including airport transfers, corporate outings, dinner charters, special events, VIP services, weddings, party buses and private school transportation.

Do you offer “meet and greet” or “meet in baggage” service at the airport?

East Coast Transportation offers both “meet and greet” service and “meet in baggage” service. “Meet and greet” service is typically used for large groups, meetings or conventions. “Meet in baggage” service is typically used for individual greets for special needs individuals or special VIPs. Both services are available for a fee upon request.

What happens if I miss my pickup? What is the policy for a “No-Show?”

East Coast Transportation bills “No-Shows” at the full quoted rate. To avoid being charged, if you cannot find your chauffeur at the designated pick-up point, call our office at 904-525-8600 so we can assist you.

If I am not ready at the pick up time, will I be charged for waiting time?

East Coast Transportation, a limo service and chauffeured service provider, gives customers 15 minutes of complimentary waiting time. After which time, East Coast will charge waiting time in 15-minute intervals at the standard vehicle hourly rate.

Where do I meet my driver at Jacksonville International Airport?

East Coast Transportation will be waiting for your arrival at the prearranged ground transportation area on the side of the airport near baggage claim #1.

What is your standard cancellation policy?

Below is our typical cancellation policy.  Sedan, Van and SUV – 4 hours prior to pickup time. Stretch Limousine – 72 hours prior to pickup time. Mini-Bus – 96 hours prior to pick up time. Mid-Coach and Motor Coach –2 weeks prior to pickup time.

How do I pay for service?

East Coast Transportation requires a credit card to reserve service and payment is due in full at the time services are rendered. This applies to all reservations including transfers and “As Directed” or hourly service.

How can I obtain a receipt for my charges?

East Coast Transportation automatically sends a receipt to the email address on file after payment has been made. An additional receipt can be sent to an alternative email address upon request. East Coast Transportation chauffeurs do not provide receipts.

Do you offer direct billing to qualified customers?

East Coast Transportation provides open billing to qualified customers. Most open accounts are guaranteed with a credit card. If you would like to apply for credit, please email our accounting department at accounting@ectjax.com and request a credit application.

Billing Terms:

Your acceptance of our billing application and approved credit guarantees full payment for all charges on the account and you/your company agree to make full payment within 30 days of the invoice date.

How far in advance should I make my reservation?

East Coast Transportation prefers at least 24 hours notice, however most reservations can be accommodated with lesser notice.

Do I still have to pay for the vehicle on hourly service when I’m not using the vehicle?

All hourly charters are billed according to the total hours used by the customer from the start time until the finish time.

Do you offer early morning and late evening service?

East Coast Transportation offers services 24 hour a day / 7 days a week / 365 days a year. Simply call (904) 525-8600

Do you allow smoking in any of your vehicles?

All of East Coast Transportation vehicles are NON-SMOKING.