East Coast Transportation offers a full array of services including airport transfers, corporate outings, dinner charters, special events, VIP services, weddings and private school transportation.

Q. Do you offer "meet and greet" or "meet in baggage" service at the airport?

East Coast Transportation offers both "meet and greet" service and "meet in baggage" service. Meet and greet service is typically used for large groups, meetings or conventions. "Meet in baggage" service is typically used for individual greets for special needs individuals or special VIP's. Both services are available for a fee upon request.

Q. What happens if I miss my pick up? What is the policy for a "No-Show"?

East Coast Transportation bills "No-Shows" at the full quoted rate. To avoid being charged, if you cannot find your chauffeur at the designated pick-up point, call our office at 904.525.8600 so we can assist you in locating him.

Q. If I am not ready at the pick up time, will I be charged for waiting time?

East Coast Transportation gives customers 15 minutes of complimentary waiting time. After which time, East Coast will charge waiting time in 15 minute intervals at the standard vehicle hourly rate.

Q. Where do I meet my driver at Jacksonville International Airport?

East Coast Transportation will be waiting for your arrival at the prearranged ground transportation area on the side of the airport near baggage claim #1.

Q. What is your standard cancellation policy?

Sedan, Van and SUV - 4 hours prior to pickup time. Stretch Limousine - 72 hours prior to pickup time. Mini Coach and Motor Coach - 96 hours prior to pickup time.

Q. How do I pay for service?

East Coast Transportation requires a credit card to reserve service and payment is due in full at the time services are rendered. This applies to all reservations including transfers and "As Directed" or hourly service.

Q. How can I obtain a receipt for my charges?

East Coast Transportation automatically sends a receipt to the email address on file after payment has been made. An additional receipt can be sent to an alternative email address upon request. East Coast Transportation chauffeurs do not provide receipts.

Q. Do you offer direct billing to qualified customers?

East Coast Transportation provides open billing to qualified customers. All open accounts are guaranteed with a credit card. If you would like to apply for credit, please email our accounting department at accounting@ectjax.com and request a credit application.

Q. How far in advance should I make my reservation?

East Coast Transportation prefers at least 24 hours notice, however most reservations can be accommodated with lesser notice.

Q. Do I still have to pay for the vehicle on hourly service when I'm not using the vehicle?

All hourly charters are billed according to the total hours used by the customer from the start time until the finish time.

Q. Do you offer early morning and late evening service?

East Coast Transportation offers service 24 hour a day / 7 days a week / 365 days a year.

Q. Do you allow smoking in any of your vehicles?

All of East Coast Transportation vehicles are NON-SMOKING.